Products in our policies means the products listed on ElahRing.com. ElahRing.com sells and ships Products to end-user customers only.

Only product(s) that have been purchased directly from ElahRing.com can be returned and refunded under our policy. Product(s) purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

What Is Elah's Return Policy?

Please note that our policy does not support returns or exchanges without valid reasons within 7 days. You can request a return and/or refund within 7 calendar days if you have a valid reason for returning the product you purchased from ElahRing.com. The valid reasons include:

• The product has defects or damage upon delivery.
• The delivered product is in a color different from your chosen color.
• The delivered product significantly differs from the description provided when you placed the order.

To benefit from our return policy, please ensure that:

• The returned product is in its original condition as received and has not been opened and used.
• If you find any defects, damages, or discrepancies with the description in your return request, you can provide product photos to support your claim.
• You can submit a return request to our customer service team within 14 calendar days from the delivery date using the provided contact information. After submitting the return request, our customer service team will review if the return meets the conditions. Once approved, you will have 14 calendar days to send the product back to us.
• The returned product will be repackaged with all the accessories and documents included when you receive it.

If you encounter any of the issues mentioned above, please take photos or a video and send them, along with your order number, to support@elahring.com.

Please note the costs associated with returns：

• In the event of a product defect or receipt of the wrong item, the costs will be borne by ElahRing. (including shipping fee)
• If the return is due to the customer's personal reasons—such as no longer wanting the product—the customer is responsible for the shipping costs.

If you return the product in accordance with the regulations, you will receive a full refund.

However, you may enjoy partial refunds if one or more of the conditions below are met:

We may, at our discretion, decide the diminished value of the returned product and deduct it from the full refund if we find any damage, contamination, wear, or missing parts upon our inspection of the returned product unless such issues have been duly declared in your return request in advance.

Please Note: You are responsible for all costs of returning the product to us, and any shipping and handling charges and taxes paid are not refundable unless the reason for returning the product is due to defect, damage, or nonconformity of the product and that you have provided photo with description in your return request in advance.

What Should I Do if My Package Shows Delivered but Has Not Been Received?

If this happens, please first check your mailbox, back-door mailbox, or community mailbox, and ask your neighbors if they signed for the package on your behalf. Next, you can use the tracking number to inquire with the logistics company. If possible, please review and provide any relevant photos or documents you have; this will assist us in resolving the issue.

If you have any questions, please feel free to contact us at: support@elahring.com.