Return & Refund Policy

Products in our policies means the products listed on ElahRing.com. ElahRing.com sells and ships Products to end-user customers only.

Only product(s) that have been purchased directly from ElahRing.com can be returned and refunded under our policy. Product(s) purchased through other retailers must be returned in accordance with their respective returns and refunds policy.


Returns

What Is ElahRing's Return Policy?

You can cancel your order for a full refund anytime before it ships. After delivery, you have 14 calendar days to request a return of your Elah Ring for any reason, including if you simply change your mind or no longer want the product.

Here are a few examples for your reference:

  • The product has defects or damage upon delivery.

  • The delivered product is in a color different from your chosen color.

  • The delivered product significantly differs from the description provided when you placed the order.

  • You change your mind or no longer want the product.

To benefit from our return policy, please ensure that:

  • The returned product is in its original condition as reasonably possible. Opening the package, trying on the Ring, or light use does not by itself make the product ineligible for return.

  • If you find any defects, damages, or discrepancies with the description in your return request, you can provide product photos to support your claim.

  • You can submit a return request to our customer service team within 14 calendar days from the delivery date using the provided contact information. After submitting the return request, our customer service team will review whether the return meets the conditions. Once approved, you will have 14 calendar days to send the product back to us.

  • The returned product must be repackaged with all accessories and documents included when you received it.

  • Damage, contamination, excessive wear, or missing parts may result in a deduction from your refund as described below.

If you encounter a defect, damage, incorrect item, or material discrepancy with the product description, please take photos or a video and send them, along with your order number, to support@elahring.com.

Please note the costs associated with returns:

  • In the event of a product defect or receipt of the wrong item, the costs will be borne by Elah, including the return shipping fee.
  • If you decide to request a refund after having already received the sizing kit, a $10 fee will be deducted to cover the cost of materials.

  • If the return is due to the customer's personal reasons—such as changing your mind or no longer wanting the product—the customer is responsible for the return shipping costs.


Refunds

If you return the product in accordance with this policy, you will generally receive a full refund, subject to any deduction for diminished value described below.

We may, at our discretion, determine the diminished value of the returned product and deduct that amount from the refund if we find damage, contamination, excessive wear, or missing parts upon inspection of the returned product, unless such issues were duly declared in your return request in advance.

Please note: You are responsible for the costs of returning the product to us, and any original shipping and handling charges and taxes paid are not refundable, unless the reason for returning the product is due to a defect, damage, or nonconformity of the product and you provided supporting photos and a description in your return request.


What Should I Do if My Package Shows Delivered but Has Not Been Received?

If this happens, please first check your mailbox, back-door mailbox, or community mailbox, and ask your neighbors if they signed for the package on your behalf. Next, you can use the tracking number to inquire with the logistics company. If possible, please review and provide any relevant photos or documents you have; this will assist us in resolving the issue.

If you have any questions, please feel free to contact us at support@elahring.com.