Shipping Policy
We currently ship only to the United States; if you are located in another country or region, please contact us via email.
Free Shipping Regions:
- For orders over $120, we offer free shipping to the following regions: United States
- Orders below $120 will incur a standard shipping fee.
When will my order arrive?
Orders are typically processed 3-4 business days. For specific shipping times, please refer to the table below. For 'Don't know my size' orders, we will send you the sizing kits within 3 business days. Once you receive the sizing kits and confirm your size, please submit your size and color on the order page. We will then ship the smart ring to you within 3 business days.
Can I change my address?
If you need to change your delivery address, please contact our support email (support@elahring.com)within 24 hours of placing your order. If the product is still in our warehouse, our staff can update the address for you; if the product has already been handed over to the carrier, please contact the carrier directly to make the change. Your carrier and tracking number can be found below your order number in the body of the email. Clicking on the tracking number will take you directly to the carrier’s website. We also provide direct links to each of our carrier websites below.
Where Does Elahring Ship From?
Orders to the United States are shipped from our U.S. warehouse.
We reserve the right to adjust the shipping origin based on inventory and logistics, and the place of shipment may change from time to time.
Important Notice:
- In most cases, Elahring covers import taxes and customs duties, so you are unlikely to be charged additional fees. However, any charges ultimately depend on local customs policies.
- We DO NOT ship to APO/FPO addresses.
- Our carriers cannot deliver to P.O. Box addresses; please provide a complete address, including the unit or apartment number.